Kornegay J Randall DMD at 711 Kornegay Drive, Suite B in Prattville, Alabama

Customer Reviews about Kornegay J Randall DMD

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  We were clients with this dentist for a few years. I had a family emergency come up and was forced to reschedule an appointment last year. After we attended our rescheduled appointment, we scheduled an appointment six months later. Unfortunately, my number had been changed and they were not able to get ahold of me to remind me of our appointment. They then dropped my child as a client. We were never given a warning or given an opportunity to remedy the situation. I was never emailed or mailed with any information of an appointment reminder. I understand that there was miscommunication, but the office manager was not at all helpful in resolving the matter. She made no attempt to help and seemed to have a "I could care less" attitude. In my opinion, it is obvious that they do not care about keeping clients. Last year was a really difficult year, I lost two immediate family members. It took a toll on my entire family. The Kornegay office refused to take into account why I had to reschedule my first appointment. The number change was an error on my end, but I honestly did not think to update it with everything I have to juggle day to day. We are all human and we all make mistakes. It would have been nice to have experienced a more compassionate, professional approach from this dentist office, especially since we have been going to them for the last couple of years.
  February 11, 2017

  by Kassie Battee

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About Kornegay J Randall DMD in Prattville